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Helpdesk Administrator

Posted 31 January by Hays Specialist Recruitment Limited Easy Apply Ended

Temporary Helpdesk Administrator, Glasgow City Centre, £9.32ph *DISCLOSURE REQUIRED*

Your new company

An industry leading Facilities organisation now requires a Helpdesk Administrator to join their team on a temporary basis. This fantastic opportunity has arisen due to company restructure, resulting in the need for temporary support initially for four weeks but with potential to run on longer.

You will be working Monday-Friday rotating between an 8:00-16:00 shift in Week 1 and a 9:00-17:00 shift in Week 2.

Due to the nature of the contract you will be working on, you should already have an up to date basic disclosure.

Your new role

You will be liaising with clients, customers and sub-contractors so must have excellent oral and written communication skills. You must also be comfortable answering any calls that come in to the team.

This role requires you to raise and close off jobs on the system, work to strict deadlines in a fast paced environment and raise purchase orders to sub-contractors.

You must have previous experience operating a Helpdesk to be considered for this role.

Additionally, previous experience working with a computer aided facilities management system (CAFM) such as Concept is strongly desired. A background in facilities management, maintenance or construction would also be advantageous.

What you'll need to succeed

Customer service experience
Demonstrated experience operating a Helpdesk
An understanding of Microsoft packages - particularly Excel
Ability to work to deadlines in a fast paced environment
An excellent telephone manner
Familiarity with raising purchase orders
Basic disclosure

What you'll get in return

You will have the opportunity to work for a successful organisation just on the outskirts of Glasgow City Centre coupled with a competitive rate of pay. You will be working from their modern and recently refurbished offices.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

Reference: 34361450

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