Helpdesk Administrator - Sport

Posted 5 April by Handle Recruitment Easy Apply

Handle Recruitment is working with a well-known sporting brand to find a Helpdesk Administrator to provide customer service orientated, technical helpdesk support to users in an efficient and accurate manner; solving basic technical problems and providing support for all assigned areas.

The Helpdesk team forms a crucial part of the business, ensuring the smooth running of operations across the entire company. Reporting to the Helpdesk Team Leader, this is a diverse role that involves the management and supervision of sub-contractors for specialist equipment and supporting all the different departments in the organisation.

Based out of impressive offices in North London, the environment is vibrant and exciting; and with a huge project due to complete later this year, it really is a great time to join this incredible brand.

Key features will include:

  • Control of sub-contractors and quality of their work
  • Maintaining an up-to-date PPM schedule
  • Being the point of call for daily maintenance faults
  • Escalating unresolved issues to the next level of support
  • Updating data and producing activity reports
  • Providing first level contact and resolutions to customer issues
  • Maintaining helpdesk to the highest standard
  • Providing admin assistance on additional tasks as requested
  • Assisting with specialist projects and events (flexibility required)

Person specification:

  • Proven experience in providing Helpdesk support
  • Working knowledge of Helpdesk software/databases
  • Thorough knowledge of safe working practices
  • Exceptional client facing and communication skills
  • Excellent IT and admin skills
  • Logical and methodical with great attention to detail
  • Ability to deliver work to highest of standards and take responsibility

If your experience matches the requirements above and you would love to be a part of this amazing sporting brand, please apply now!

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.

Reference: 34839430

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