Helpdesk Administrator, 1st Line

Posted 9 November by IF Recruitment Ltd

My client has an opening for a Helpdesk Administrator (1st Line Support) to join their growing team. This is an entry level position and would suit a person looking for either their first or second position in IT.


  • Raising support tickets.
  • Assisting the IS/IT support team.
  • Fault finding and troubleshooting.
  • Raising purchase orders and ordering equipment.
  • Writing instructions, documenting set ups and compiling reports.
  • Guiding and training users on SMT systems and applications.
  • Working with suppliers to deliver service excellence.
  • Installing operating systems and software as directed.
  • Moving and keeping IT equipment clean.


  • A confident and well organised self starter.
  • Working knowledge of MS Windows OS and suite of Office applications.
  • Excellent verbal and written communication skills.
  • Ability to act on one’s initiative
  • Excellent communication skills.
  • Knowledge of mobile platforms (Android and IOS) is advantageous.

Candidates must hold a full driving licence.

Required skills

  • Apprentice
  • Helpdesk
  • Microsoft Office
  • Windows
  • 1st Line

Reference: 33766806

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job

Email me jobs like this

By clicking Submit, you accept our Terms & Conditions.