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Help Desk Technician

Posted 2 February by Merlin Resources Ltd Easy Apply Ended

Help Desk Technician

My client has a vacancy for a Help Desk Technician to take responsibility for the monitoring and maintaining of the computer systems and networks within their organisation.

Main Tasks:

  • Answering telephone.
  • Providing front-line technical support to clients through different methods (phone, email, face-to-face).
  • Liaising between workshop and clients.
  • Signing in of stock (when required).
  • Where appropriate provide basic training and advice of software use after installation.
  • Resolving problems with computer related devices such as printers, projectors, interactive whiteboards etc.
  • Installing/reinstalling hardware and software on laptops and personal computers

Skills/ Attributes required:

  • Full UK driving licence
  • An ability to assess each customer/employee's IT knowledge levels.
  • Excellent customer service skills and ability to deal with difficult callers.
  • Logging and keeping records of customer/employee queries
  • Working knowledge of Microsoft operating systems with emphasis on Windows 7, 8, 8.1 and 10.
  • Preferred Knowledge of servers including but not limited to: SBS - 2008 & 2011; and Server 2003 & 2012
  • Working knowledge of PC hardware set-up and configuration.
  • Strong understanding of web-based technologies.
  • Good analytical and problem solving skills.
  • Logical Thinker.
  • Good organisational skills.
  • Keen interest in computer technology developments with an up-to-date technical knowledge.

Required skills

  • Networks
  • Servers
  • Technical Support
  • Windows
  • SBS

Reference: 34384500

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