Help Desk Manager

Posted 6 days ago by KHR Recruitment Specialists
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Helpdesk Manager
£25,000 - £32,000

Our client is a young and fast growing facilities & maintenance company based in Essex who are looking for a Helpdesk Manager to join them on a permanent basis. You will be joining a close knit team of motivated individuals working to push company growth.

The role:
The primary responsibility will be the managing of the Helpdesk for all maintenance and reactive works to ensure complete client satisfaction. The Helpdesk Manager will operate as the hub of the businesses activity; they are often the main representative of the business to clients and therefore an essential member of the team. You will report directly to the directors who will rely on your organisational skills to ensure the high volume of work is correctly managed through the entire job lifecycle.

Responsibilities:
*Managing a team of 8 engineers to ensure complete client satisfaction.
*Solely Manage the Helpdesk inbox to ensure all requests and queries are actioned in a timely manner.
*Liaising and negotiating with subcontractors to ensure our clients are receiving the best service possible.
*Assisting the directors in the mobilisation and set up of new clients and contracts.
*To produce weekly Works In Progress (WIP) reports for weekly meetings and ensuring that WIP is continually up to date.
*To negotiate with contractors and suppliers to produce quotations and review to ensure prices are fair.
*To work with supervisors and contracts managers to ensure client satisfaction and growth.
*To manage the engineer's calendar.
*To control daily operative activity & operatives locations to ensure cost-effectiveness.
*Work to ensure we maintain a high level of communication to avoid missing customers greed SLA's
*To assist the accounts department in the invoicing process.
*To update internal and external client systems with relevant notes and job status updates.
*Reviewing and making sure the client's annual planners are up to date and services scheduled.
*Attending quarterly review meetings with clients and issue minutes and follow-ups.
*To have a keen ability to understand workload and request assistance when required to ensure that a continued high level of service is provided at all times.

The candidate
*Confident/ Proactive
*Ability to work in a fast paced environment
*Ability to multi-task
*Excellent communication skills
*Experience working in a similar role in facilities or building management
*Knowledge of maintenance schedules, requirements and relevant guidelines (SFG20 for example)
*Experience with CRM/ CAFM systems

What you will get in return
This is a well-paid position which reflects the director's expectations of the role. As a young company with a small management team, you will have the opportunity to establish yourself as a key member and will benefit from the support and freedom (in regards to working methods.

You will be provided with opportunities for personal development in line with company growth with bi-annual appraisals.

Employee development is a key aspect of the companies' ethos and opportunities for training and increased responsibilities will be provided.

Hours
Monday to Friday 8am-4:30pm

If this opportunity sounds like the perfect role for you please get in touch with myself, Chloe Scott at KHR Recruitment Specialists for more information.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

Reference: 37001171

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