Help Desk and admin operator
Milone keynes, Bedford, Leighton Buzzard, Dunstable
The successful Helpdesk & Admin Operator would have experience of a manufacturing or engineering or HAVC background and worked with a PPM software system such as Maximo .
You must be a competent and well organised administrator, with a good understanding of Excel, who is able to work to company standards, processes and procedures as well as proactively provide support for the customer and . You need to be creative, think outside of the box and commercially savvy.
As the Helpdesk & Admin Operator your duties will be involved in all aspects of the site, including, but not limited to:
Prepare correspondence, spreadsheets, reports and minutes
Collate and circulate weekly movements as appropriate
Handle all incoming and outgoing mail, date stamping, franking, logging, etc
Arrange meetings with refreshments, travel arrangements, etc
Collate information and maintain office files / records and appointment diaries
Collate, monitor and record annual leave and sickness records
Log all works and relevant job numbers onto both manual and electronic systems
Check all job packs before dispatch to enable invoices to be issued
Ensure accident reporting procedures are undertaken promptly and efficiently
To answer calls within 3 rings, raise tasks, log information received on to the helpdesk database and assign an engineer within the appropriate service level timescales.
Assessing information from the daily breach report and liaising with Account Manager and engineers to adjust workflow as necessary.
Taking a proactive approach to ensuring any 'workspace’ reactive work orders are closed out in good time.
Working with Account Manager, client and relevant Projects contact to drive forward any project work that needs to be conducted on basis of workspace information.
Reviewing the comfort policy with the client/building users on a regular basis.
Drive asset intelligence and associated skills/capability required to deliver service.
Ensure Account Manager has information on 'Workspace’ to include in monthly report.
The successful Candidate will be part of a company which is leading the way in its industry, this role could progress to a more senior role looking after two sites.
- General Admin
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