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Help Desk Administrator

Help Desk Administrator

Posted 16 October by SimkissGuy Recruitment Ltd
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Are you a highly ambitious customer focussed professional who would thrive in a fast-paced team within a dynamic, global business? Are you a flexible and hardworking individual, with the willingness to work shift patterns? Do you enjoy playing an integral part of a challenging, varied environment? We have an opportunity for a Help Desk Administrator to join an ever-expanding and progressive organisation based in south Birmingham.

An opportunity to develop your career within a dynamic global service delivery company, as Help Desk Administrator, you will be providing full first line support to clients for incidents and service requests relating to their contracts. Working under pressure, to tight deadlines in a truly fast paced role, you will liaise with clients regarding their support, recording service incidents and ensuring that performance issues are resolved within contract SLAs at all times.

You will have outstanding IT skills as you accurately enter live client data on CRM systems, so it can be accessed and updated by all relevant parties throughout the duration of the incident. You will log, maintain, coordinate and process accurate incident information through the system, ensuring that client SLAs are being adhered to at all times. Managing multiple client cases at any one time, you will have the ability to constantly re-prioritise your workload whilst still ensuring outstanding attention to detail.

Ensuring that the relevant and correct information is in place to validate client requests, it will be your role to proactively liaise with internal and external stakeholders as well as third party suppliers to ensure that all parties you have the most current data to resolve incidents. You will relish the chance to use your own initiative in implementing best practice procedures to ensure efficiency.

This rewarding opportunity requires a high degree of flexibility, due to the nature of the alternating shift patterns. You will work 4 days a week, and then have the next 4 days off, and this will include working on weekends. Shift patterns will alternate between 7am-7pm and 7pm-7am, with an exceptional shift allowance adding to your salary for working the night shift.

You will be service focussed in all you do, a natural organiser; always calm under pressure, with a skill for multi-tasking and a real roll your sleeves up style. With a no job too big or too small attitude to your role, you will gladly turn your hand to anything that is needed.

With excellent general IT skills, particularly with Excel, and competent in the use of database and CRM systems, you will have great communication skills and the ability to build relationships with your colleagues with ease. You will have experience of a similar role where you have been responsible for taking high volumes of calls and building relationships with customers. The right attitude is crucial for this team, alongside the ability to really "hit the ground running".

You will ideally have customer service, staff coordination or service desk experience as well as experience working in a busy and demanding office.

In return, you will receive a fantastic salary and benefits package, further career progression, and the opportunity to work in a market leading, global business.

SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.

Required skills

  • Communication Skills
  • CRM
  • Line Support
  • Service Desk
  • Building Relationships

Reference: 36035843

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