Heating Engineer Product Support

Posted 30 March by Bennett & Game Recruitment
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Heating Engineer(Product Support) required for a heat pump manufacturer to provide technical product support predominantly to their installer network. You will need to be based in the South, ideally located near to the M3/M4 corridor. The role is very much a customer-focussed position, providing support to installers with commissioning and handover, alongside speaking with homeowners and providing excellent customer service. The engineer will receive full manufacturer training on their products, however a good technical heating / boiler is essential.

The role will be concentrating on assisting installers, ensuring they reach their MCS accreditation-level & providing the support necessary for them to achieve this.

My client is a major heat pump manufacturer and there will be some aspects of the role where you will be required to be more hands-on to assist with product demonstrations or fault-finding. In addition, they are looking for someone with the ambition to become more involved in the training aspect moving forwards.

Heating Engineer(Product Support) Position Overview

  • On site project technical support including site surveys, system commissioning and handover
  • Assessment of installations ensuring adherence to manufacturer's instructions and standards
  • Some Technical training at the companies training facilities
  • Telephone and email support in connection with active projects
  • Liaise with internal technical and design department to support installers produce quotations

Heating Engineer(Product Support) Position Requirements

  • Proven heating experience. Heat pump knowledge is preferred but not essential.
  • NVQ Level 2 or City & Guilds equivalent in plumbing and heating
  • Must be happy to travel throughout the South to different locations, most work will be outside of the M25, although there will be occasional work in London.
  • A desire / interest to move into more of the product training in future.

Heating Engineer(Product Support) Position Remuneration

  • Salary £36k-£42K +
  • 25 Day Holiday + Bank Holidays
  • Pension
  • Company Car / Van & Fuel Card

We, Bennett and Game Recruitment, a technical recruitment agency based in Chichester are acting as a Recruitment Agency in relation to this vacancy.

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Reference: 42368125

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