Health & Wellbeing Bookings Controller

Posted 15 May by Independent Clinical Services Easy Apply

Full time hours - 37.5 hour week to cover office open hours of 8am - 7pm

ICS Health & Wellbeing is a dynamic and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCGs and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.


We are currently seeking a Booking Coordinator to join our Administration Hub, providing support for a National Diabetes Prevention Service. This lifestyle intervention is delivered by a team of Health and Wellbeing Coaches and Advisors and focuses on helping service users to reduce their risk of developing Type 2 Diabetes.

This role will provide administration support to our regional teams via the management of service user referrals though data implementation and telephone / email communication.

This role would suit someone who has similar experience working within a public health/promotion environment and who is accustomed to handling medical information in a sensitive and accurate manner.

Job Scope:

Responsible for undertaking all administration duties required to ensure NDPP service users can progress from referral onto a programme. This includes:

  • Taking inbound phone calls from patients from your dedicated NDPP contract areas.
  • Monitor email inboxes relating to your dedicated NDPP contract areas.
  • Making outbound phone calls to patients to book them into 1-1 appointments and onto group programmes.
  • Sending letters to patients to confirm appointments and bookings.
  • Scheduling bookings made into the patient management system.
  • Provide feedback letters at key stages to the referrers.

About you:

To become part of the Administration Hub you must have high level data entry skills that include attention to accuracy whilst maintaining speed, ideally having worked in a similar environment. An excellent telephone manner and confidence in handling people with sensitivity and understanding is a key attribute, as is strong organisation qualities with attention to detail.

On a daily basis you will be required to use Excel, Word and Mail Merge functionality. You will be required to demonstrate that you have a strong understanding of these programmes and have confidence when using them.

Background within a health environment would be great, as would be strong IT skills given the technical aspects of the contract.

Why ICS Health & Wellbeing?

ICS has been listed in the Sunday Times Top 100 Best Companies to work for four times in the last six years. We are a forward thinking organisation offering excellent training with ongoing support and development to help you realise your potential and career aspirations. We believe that our success is based on your success. We offer a wide range of company benefits including a pension scheme and 25 days holiday.

Required skills

  • Appointments
  • Booking
  • Calls
  • Data Entry

Reference: 34232327

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