You’ll be an experienced Head Receptionist, used to organizing a small busy team of five or six. Ideally you will be familiar with PMS and Open Table, although this isn’t essential.
This is a great opportunity to join one of the very best hotels in Cornwall. Already well respected, this hotel is targeting Michelin Star and the owners and team in place have exacting and demanding standards. Responsible for a guest’s first impressions you and your team have an extremely important role to play in ensuring the guest experience is second to none. You will oversee all front of house operations for 20 + bedrooms and a busy restaurant. Day to day responsibilities will include dealing with enquiries and reservations, preparing invoices, managing rates and availability on third party booking sites and supporting the GM in the day to day operation of the business. To be considered for this role candidates should come from a hotel background.
We are looking for a candidate with bags of personality who enjoy engaging with customers and can help to create a warm and inviting atmosphere. You will have the maturity to know when to delegate, and when to do something yourself. You’ll have a "thick skin", unflappable and calm, even when under extreme pressure.
If this sounds like you, please contact Camilla at icognia and we will get back to you within 24 hours. Thanks for looking at this role.