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Head of Training

Posted 5 February by Michael Page Retail Easy Apply Ended

To design, create and provide effective training solutions to add value to the business, identifying training

needs and designing or expanding training and development programmes accordingly, with a particular

focus on achieving universal excellence in customer delight and strong product skills across the retail


Client Details

A National, Market leading specialist retailer


Works with the Senior Management team and other Heads of Function to communicate and deliver

the Company's goals and strategic plans around Customer Services and Product Knowledge by

designing and delivering effective and engaging training schemes.

? Responsible for upskilling the existing workforce and improving induction and training processes

? Based between Head Office and the field with regular area training sessions

? Generates ideas about future training activities; maintains up to date knowledge of current training

trends and relevant skills.

? Communicates effectively with other departments and teams to ensure the integration of the training


? Spends time in shops with retail shop teams and customers to understand and identify business

critical issues.

? Takes a lead role in building warmth, empathy and a customer excellence culture across the

company; spends time coaching managers and prospective managers, identifying skills and

opportunities for development.

? Produces and presents relevant reports for the Managing Director as required.



? Experience in a senior training role the in retail sector.

? Able to confidently design and deliver training across different areas and subjects and to different

levels of experience/management.

? Experience in different methods of training and coaching, and train the trainer/coach the coach.

? Strong business acumen.

? Experienced in managing relationships at a senior level.

? Must be able to demonstrate the ability to contribute and successfully deliver against a business


Personal Attributes:

? Self starter high energy levels

? Positive and Enthusiastic

? Resourceful

? Strong professionally credible with integrity

? Good Listener Will challenge constructively and respond well to feedback

Job Offer

The Head of Training in the South West dictates a salary of £40K package

Required skills

  • Retail
  • Training
  • Customer service

Reference: 34347591

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