Head of Service & Product Support Centre - Cyber UK

Posted 8 August by Airbus Featured
Company description:

Airbus Group

Job description:

A vacancy for a Head of Service & Product Support has arisen within Airbus Defence & Space in Newport.

As Head of department you will be responsible for the running of the service & support activities of Cyber UK contracts. Responsibilities include:

* Resource Management
* Service Governance
* Financials - Cost Centre Budgeting

Resource Management

Responsible for ensuring that resources (People, Processes & Tools) are at the correct capacity to ensure current and future SLA's are met.

The Service & Product Support Centre (of Airbus Cyber UK) comprises managers, engineers and analysts. Functions include:
* Cyber Defence comprising our x2 Security Operations Centres that deliver 24/7 monitoring and reporting, Incident Response, Threat Intelligence & Vulnerability Analysis.
* Field Service Engineering
* Traditional break-fix support
* Process Mgt

Service Governance
* Ensure the department continues to work within the ITILv3 framework
* Accept or Reject a service that is planned to come into operations
* Accept or Reject operational changes prior to release and deployment
* To provide make/buy recommendations associated with service provision
* Be a key stakeholder for contractual delivery and discussion throughout the life of the contract.
* Ensuring underpinning contracts and operational level agreements are in place to underpin service level agreements.
* Deliver Functional Mgt duties which involves recruitment, training and target setting of staff.

Financials
* Set departmental budgets
* Sign off contractual operational costs
* Manage service work packages

Other
As a senior manager you will have to:
* Manage the resolution of escalated incidents
* Through creativity deliver ‘Continual Service Improvement' to drive out burden and improve efficiencies.
* Provide monthly presentations showing contract status (financials, SLA, customer satisfaction…)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Seeked profile:

Hard Skills/Qualifications

Experience within a Service Management background is required, although your main role is heading up operational services you may be required at times to consult and attend customer meetings with the Service Delivery Managers

Required (or show equivalent)
* Experience working within a service management background.
* Degree in business or engineering.
* ITIL Managers or Expert Certificate
* MBA desirable

Soft Skills/Qualifications
* Exceptional interpersonal skills with the ability to work under pressure.
* Confidence, initiative and drive are mandatory.
* Functional Management
* Business Acumen
Please apply for this vacancy on line at our careers site (www.jobs.airbusgroup.com) with your CV attached.
By submitting your CV or application you are consenting to Airbus Group using and storing information about you for monitoring purposes relating to your application or future employment.
This information will only be used by Airbus Group.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief

The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Reference: 35822934

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