We are looking for an experienced Head of Service to fully manage the national support and services team, of a world leading electrical testing company that are based in Manchester.
Specialists in a unique form of testing, they have cornered their UK market and are enjoying a sustained period of growth. Their work covers power stations and plants across the country, although their head office is in Manchester. As a result of the work they do, their field engineers work to tight schedules that need to be planned and managed weeks in advance.
This is a key position. The successful Head of Service will liaise directly with customers regarding their test procedures and schedules, and directly line manager the field engineers and support staff to make sure customer needs are met.
This strategic, operational position means you will be required to identify business development opportunities with current and new customers, so you must also have sales experience and excellent commercial awareness.
The company can offer you a varied and interesting career working in a fast paced project based environment developing new market changing technologies, alongside a very competitive basic salary.
To be considered for the role of Head of Service you need a relevant combination of training/qualifications, and the following skills/experience:
- Prior role at this level of operations - heavy commercial responsibility for the wider business including sales
- Must have proven experience in managing/leading a team of field engineers
- Excellent customer service & support background
- Experience in delivering to tight deadlines and budgets
- You must have unconditional right to work in the UK
Ideally, you will be degree qualified within a relevant subject (engineering, or business/economics) and have the confidence to present directly to customers/clients if required.
This exciting Head of Service position is a brand new vacancy, allowing you to put your own mark on the role. Although based in Manchester, there may be occasional needs to travel.
To apply, please use the apply procedure on this advert.
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