Head of Registrations & Customer Exp Manager

Posted 18 October by Morgan Spencer
Easy Apply
JOB SUMMARY: To maintain the Membership Registers, in accordance with relevant legislation and regulations, and lead a customer service cultural change programme.


The job holder is responsible for: -

- Managing the registers of veterinary surgeons, veterinary nurses and register of veterinary practice premises – including initial registration, annual retention, and removal.
- Line manage a team of seven
- Maintaining the list of Riding Inspectors

Skills and experience

- Practical knowledge and understanding of managing a membership database within a major institution
- customer service skills with experience
- Ability to think on their feet and offer sound judgments and advice
- A calm and pragmatic approach to problems
- Strong management skills
- A good eye for detail
- Experience managing small to medium-sized projects

Management Responsibility

The job holder will oversee the work of:

Statutory and Eligibility Specialist Manager, Senior Registration Officer, and five Registration Officers.

Key relationships
Chief Executive, Head of Legal Services/Registrar, Officers and Council Members, &  the Senior Management Team

Registrants of the College, Practice Managers, Applicants for membership/registration, authorities in other countries, schools and other organisations related to the profession

Government Departments including DEFRA and BIS, Other professional regulators and associated organisations.

Educated to degree level

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114

Reference: 39168686

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