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Head of Regional Claims - National Role

Posted 24 January by Nixon Allen Limited Easy Apply Ended

The Business

*Well known, global brokerage.

*Corporate Retail Division has offices across Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Aberdeen, & Belfast.

*Handling large corporate clients paying upwards of £10K fee, typically FTSE 350 +, or largest independently owned businesses in the UK.

*Handling some of the largest businesses around, many with £1BN + turnovers often with complex or global requirements.

The Role

*Head of Regional Claims

*Home based, but with national remit

*Leading the regional claims team of around 20 people, coaching, mentoring and developing the team.

*Responsible for reinvigorating the UK claims proposition, developing the strategy and executing delivery in order to create a market leading claims proposition and operation.

* Developing the claims proposition and creating a function which truly adds value to clients and is an important sales tool for Producers.

*Acting as the most senior claims person in the regional business.

*Providing claims consultancy and advocacy service to major corporate clients.

*Working across all major classes of insurance including, EL, PL, Property, PI, Travel, Disease

*Meeting with clients regularly to manage the claims account.

*Developing claims procedures and guides for clients.

*Supporting clients in improving their claims process and creating an efficient claims experience.

*Developing MI reporting and data analysis.

*Using data to drive process improvement, claims defensibility, and planning around predictability.

*Supporting Producers with new business projects, presentations and winning major accounts.

*Support Producers to clearly and effectively articulate the claims proposition to prospects and potential new clients.

*Identify and facilitate access to risk management services designed to improve the client`s claims profile.

*Building and maintaining relations with insurers, working together to better design process and procedures for clients.

*Driving improvement to control cost on behalf of clients.

*Providing MI to monitor improvement

*Providing advice on how a claims should be settled.

The Person Specification

*The successful candidate will likely have 10 years + claims experience and have significant experience in leading claims teams.

*Candidates from either, legal, broking, loss adjuster, insurer or in-house backgrounds to be considered.

*Excellent cross class technical claims knowledge required.

*Excellent relationship builder with the ability to influence at all levels including senior decision makers in blue-chip organisations.

*Demonstrable track record of building successful client and prospect relationships with large corporates.

*Strong level of knowledge and ideas as to how to reinvigorate and drive improvement of a claims function.

*The successful candidate will be highly personable, credible and have high levels of drive and energy.

Reference: 34312192

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