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Head of Property Management

Posted 5 February by People First Personnel Ended

Head of Property Management - Windsor

Up to £30k basic plus company car and phone

Our client is the market leading Lettings business in Windsor. They have a highly successful team of property experts within the team that make this happen. We are seeking to recruit a Head of Property Management who will lead our Property Managers to ensure our customers receive a first class service.This is a fantastic opportunity for an individual looking for a new and exciting career within the property industry. If first class customer service is your passion then this could be for you.

Duties will include:

  • Ensure the entire portfolio is managed to an agreed standard that delivers exceptional customer service
  • Ensure the team liaise with their landlords on a regular basis, keeping good rapport and maintaining a high level of service.
  • Providing landlords with professional advice in relation to ensuring their properties are compliant and in good repair
  • Liaise with accounts department in relation to the return of deposit and disputes and rent arrears
  • Ensure department notices are compliant with full audit trail
  • To be an escalation and deal with department complaints in accordance with procedure
  • Work with existing landlords to increase their portfolios
  • Review and source contractors making sure invoices are signed off and sent to accounts
  • Be involved in the department recruitment process as and when the need arises
  • Carry out department appraisals and follow ups
  • Deal with any department HR issues after consultation with Property Management Director
  • Ensure full and concise inductions are undertaken for all new employees in an effective manner

Skills & experience required:

  • ARLA qualified
  • Proven experience of leading a team of property managers
  • Well-spoken with strong interpersonal skills
  • Bags of initiative
  • Proactive and helpful approach
  • Flexible, adaptable nature
  • IT literate

Package:

  • Competitive salary, car allowance + bonus
  • 20 days plus bank holidays
  • Hours of Work: Monday to Friday 9.00am -6.30pm plus some Saturdays

Required skills

  • Lettings
  • Property
  • Property Management
  • Estate Agency

Reference: 34400902

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