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Head of Operations (Back Office)

Head of Operations (Back Office)

Posted 10 April by BLACK & WHITE REC LTD Easy Apply Ended

Do you have strong leadership principles and a real passion for getting the best out of people? Black & White Recruitment are delighted to be working with one of the UK’s fastest growing companies in the search for an experienced Head of Operations.

The result of their continued growth is that they need YOU! So read on if you are a Head of Operations with experience! If you are not, then check out our other jobs - we are also looking for people in other Contact Centre Leadership positions!

Job Description

The biggest growth area for our client is within the Customer Operations department and with that growth comes the need for a new Head of Operations which is where you come in. This business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.

What the job is:

As the Head of Operations, you will be responsible for supporting their back-office functions (administration, legal and asset recoveries) ensuring all the business critical processes are adhered to. The successful person will operate as part of the Senior Leadership team across the business and be viewed as a successor to the Director of Operations.


Is this the job for you?

You will be a Head of Operations and have done a Senior Manager role for at least three years within a Contact Centre environment (extra points if you have experience locating and recovering assets) and have been great at it and all that being a Head of Operations involves -if it needs explaining then this is probably not for you.

Some bullet points about you:

  • Passionate about people development and coaching, proven experience in performance management
  • Strong communication skills, both written and verbal
  • Experience within the financial services sector
  • Must have consumer lending experience.
  • Must have experience in a Financial Services environment
  • Strategic leadership Skills
  • Relocation Package available or Flexible Working

Additional Information

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of Lawrence who will answer any questions that you might have!

Required skills

  • Collections
  • Financial Services
  • Legal
  • Strategy
  • Recoveries

Reference: 34863966

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