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Head of IT Hospitality

Head of IT Hospitality

Posted 14 March by Ignata Tech Easy Apply Ended

Ignata Technology is partnering with a well-established brand as they look to appoint a Head of IT to join their expanding operation.

Job Purpose
Accountable for the day to day provision of effective IT services across the company including business applications, desktop services, server & communication infrastructure
Identify infrastructure and system requirements in line with business needs and business strategic plans
Lead, motivate and manage the members of the IT department including external service providers
Engender a service led ethos in the IT department leading by example
Ensure the integrity and security of Smythson systems and infrastructure with respect to business continuity and lifecycle
Drive and steer the resourcing of the IT needs to meet business projects
Establish, evolve in conjunction with the strategic business direction an IT road map for the company

Key Accountabilities
Effective selection, management and development of 3rd party suppliers for application hosting, WAN and LAN network and application support services
Cost effective selection of IT hardware and software products throughout the business
Delivery of IT services in line with agreed IT budgets
Implementation of industry standard processes for problem management, technical support and service delivery
Establish and maintain service level agreements for each component of the operational service and agree service key performance indicators
Ensure that IT problems/issues are managed and resolved in an efficient and effective manner
Ensure timely resolution of IT issues working with, and keeping informed, relevant stakeholders
Conduct regular service reviews with key support partners
Define and agree operational strategy in line with Smythson business strategy and growth including Remote access, 24/7 support, international store support, IT staffing levels
Ensure regular system application checks are performed and software patches implemented

For an exploratory conversation, please contact Will Tonge on or

Reference: 34686488

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