Head of Facilities

The Role

Head of Facilities for a multi tenanted company serviced office group with a collection of offices in the eastern fringe of the City of London.

The company is expanding across northern Europe, which the Head of Facilities will ultimately oversee.

Proven experience of managing office facilities of a multi-site organisation to ensure a safe, efficient and cost-effective working environment.

To be suitable, you will have experience in sourcing and managing external contractors as well as coordinating essential services including security, access, general maintenance, cleaning and waste disposal.

This role will suit a highly organised individual with facilities management experience and excellent communication skills to work alongside managers to meet business requirements.

You must have good Health and Safety knowledge as you will be responsible for ensuring all buildings meet UK regulations and any relevant qualifications would be highly desirable.

Forming relationships with key stakeholders, clients and contractors and ensuring that the highest level of communication is displayed throughout. Undertaking frequent FM audits to ensure H&S compliance is displayed consistently. Setting managing and reconciling the service charge budget and monitoring the expenditure against this budget.

What you’ll be doing

Coordinate Building Facilities:

  • Timely delivery of core facility services on a daily operational basis.

  • Ensure building maintenance is in accordance with the terms of the occupancy lease.

  • General cleanliness of offices, standard of decoration, external appearance of premises.

  • Day to day management of facilities ensuring that each facility is a comfortable working environment and complies with Health & Safety regulations.

  • Familiar with BMS systems.

  • Maintain O&M Manuals.

  • Keeping sufficient stock of critical business items.

  • Provide technical support in line with statutory compliance to assess and determine areas of risk in relation to the delivery of Safe Systems of Work and provision of Authorised Persons Review existing services, specifications, processes, and productivity levels, to secure and increase the efficient use of resources.


  • Responsible for site security and liaising with external service providers.

  • Establish a continual security improvement programme.

  • Maintenance of effective records of security systems.

  • Keep log of all keys for the building making sure that any changes are also issued to site security key holders.

  • Key Holder-Contact for Police and Fire Brigade.

Health & Safety:

  • Designated Health & Safety Officer - responsible for all Health & Safety procedures.

  • Maintain Health & Safety Policy in accordance with current legislation including coordination of the Health & Safety partner and appropriate communication with the Leadership Team.

  • Ensuring all building certificate are up to date and that the building is legally compliant.

  • Arrange portable appliance electrical testing.


  • Ensure correct training available for fire prevention, workplace risk assessments and other relevant EHS areas.

  • Ensure all staff and visitors are aware of Health & Safety Procedures.

  • Induction of all new starters including employees, agency workers and contractors making them aware of all H&S procedures, general building guidance and the facilities quality management framework.

  • Train new starters as appropriate on building and other site systems.


  • Act as the client interface on technical matters, developing close collaborative working relationships.

  • Performance review liaison with Facilities service providers and monitoring vs SLA. Ensuring timely call outs are made when necessary and service issues are followed up.

  • Proactive budget preparation and control working with finance. Forecast half yearly spend for building. Coordinate raising of orders. Check all building related invoices ensuring they are entered correctly for payment.

  • Annual review of building running costs for potential savings from varying suppliers or operating processes.

  • Monitoring the current market on Utility costs, negotiating best rates, liaising with Finance.

What you’ll bring

  • Solid experience in facilities management in a 20,000+ sq ft (per building) environment.
  • Preferably a member of BIFM and demonstrating latest sector knowledge.

  • Strong knowledge of UK facilities legislation including EHS, COSHH.

  • Preferably qualified in NEBOSH.

  • Strong knowledge of Health and Safety systems and processes.

  • Prior knowledge and experience of building management systems.

  • Proactive problem-solving approach and a 'can do attitude’ to reflect a growing and evolving company.

  • The ability to work on own initiative, have a conscientious approach.

  • Ability to establish priorities, work independently and proceed with objectives without supervision.

  • Ideally has had some line management experience.

  • Strong interpersonal skills.

  • Time Management and Planning skills.

  • Ability to work well under pressure.

What You’ll Get

Room to grow. We live and breathe scale-ups and with our own rapid business growth, you’ll have significant opportunity to shape your personal advancement.

World-class team. Ambitious, passionate and collaborative, we have a proven track record and have serious investor backing. You’ll be challenged and inspired by team members daily.

Company culture. We take the business seriously but we don’t take ourselves too seriously. We collaborate, hack, blog, network with the tech scaleup sector and socialise with our members, and each other!

Competitive salary and package, flexible working hours, a shiny Mac to call your own and regular team activities to involve yourself in.

Reference: 34626448

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