Our client is a highly successful and growing company providing energy management services across the UK.
They are currently seeking to appoint a Head of Engineering to take overall responsibility for operations and delivery across the company.
Salary: Competitive Base Salary + bonus + car allowance + benefits
Location: UK - Flexible
The successful candidate will have a key role in the strategic development and direction of the company and will participate in the decision-making process for new initiatives, projects and procedures.
Specifically, the accountabilities and responsibilities of the role will include:
- Leading, motivating and managing the delivery teams across the company with a view to promoting best practice, driving continuous improvement and enhancing employee satisfaction
- Ensuring the highest standards of delivery and fulfilment in the field in accordance with agreed KPIs and SLAs
- Ensuring that the customer is at the heart of all field service activity with the objective of achieving the highest levels of customer satisfaction
- Ensuring compliance with statutory and company agreed Health and Safety standards across all sites
- Carrying divisional P&L responsibility with the objective of providing the optimal balance between maximising profit and maintaining excellent customer service levels
- Developing strategies to ensure that field operations can support divisional growth and development
The successful candidate will need to:
- Have a professional engineering qualification
- Have demonstrable experience of managing field-based engineering teams
- Provide clear and effective leadership to drive and motivate the highest levels of personal performance across field service personnel
- Be IT literate and have demonstrable change management experience
- Be highly commercial with a clear ability to manage the balance between service excellence and profitability
- Demonstrable prior experience of managing effectively stakeholders and external suppliers
- Be degree educated.
- Field Operations
- Field Service
- Management Skills
- Stakeholder Management
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