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Head of Digital and Customer Service

Posted 9 April by networx Featured Ended

Head of Digital and Customer Service
Walsall, West Midlands
Circa £55,000 per annum
Permanent, 37 hours per week

Early applications are encouraged as often our client experiences a high volume of interest for posts. They will review applications on a daily basis and once they have received sufficient applications they reserve the right to bring forward the closing date.

Our client is a customer focused organisation with a strong social purpose. They are one of the West Midlands leading and most successful providers of high quality homes with a presence in 15 Local Authorities. They have aspiring success measures to meet and they are confident that they can achieve them.

If you enjoy working with customers and you have a genuine passion for making a difference then you could be their Head of Digital and Customer Service.

Working with their customers and partners you will work collaboratively with business leads to optimise the use of digital technologies to drive business transformation and shape their service offer.

Notice they have used the word customer a lot? That’s because their customers are at the heart of everything they do, that’s why it is important that you support their culture and live by their values. You can make a difference to their customers lives and they will empower you to do this if you demonstrate the enthusiasm and energy they are looking for.

Experience of working in the social housing sector is desirable but experience of developing and delivering customer engagement programmes is essential. What is also really important is your ability to forge relationships with business leads that will allow you to effectively drive forward a programme of digital change management.

If this sounds like the role for you they would love to hear from you. In return for these high expectations you will receive a competitive salary and a great benefits package, including a fantastic working environment, 27 days annual leave, a defined benefit pension scheme, health cash plan and childcare vouchers.

Our client is committed to safer recruitment and to the protection and safeguarding of children, young people and vulnerable adults and will conduct appropriate background checks where necessary.

Reference: 34858212

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