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Head of Customer Experience Relocation Required

Head of Customer Experience Relocation Required

Posted 10 October by AD Finance

AD Office Support are working on a rare, but very exciting opportunity for a Head of Customer Experience based in Guernsey.

**Only a short flight from the UK, offering a unique political climate, calming pace of life; it's not hard to see why Guernsey is an attractive relocation destination**

On offer is a generous salary of up to £65,000 and relocation package.

The successful candidate will possess the following:

  • Minimum of 5 years' experience in Customer Services and in managing customer services teams, including call centre agents and in use of internal and customer facing systems and tools.
  • Minimum of 5 years' experience in designing customer experience improvements and operational change
  • Strong leadership skills with an ability to communicate with and manage people effectively, continually improving the performance of direct reports through feedback and coaching/mentoring.
  • Ability to lead and collaborate in cross-team projects to deliver new solutions and improvements
  • Good analytical skills and ability to report updates and information to management and to teams.

You will be responsible for:

  • Developing and delivering the company's Customer Excellence strategy to become more of a customer centric organisations, in anticiplation of a fast changing utilities industry
  • Responsible for customer research and satisfaction surveys, and internal excercises to inform, develop and deliver improvements
  • Serve as the intermediary between the Customer Service Team and the rest of the organisation and to ensure effective communication and collaboration with all internal and external stakeholders
  • To deploy high quality robust and sustainable work processes across teams to drive effecient and high quality execution of the Customer Excellence strategy

Location: Guernsey

Salary: £65,000 + Full Relocation package

Required skills

  • Customer Experience
  • Customer Service
  • Relocation
  • Head of Customer Services

Reference: 39107616

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