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Head of Contact Centre

Head of Contact Centre

Posted 28 June by Hays Specialist Recruitment Limited
Easy Apply Ended

EMEA Customer Service Director Up to £90,000 per annum

EMEA Customer Service Director
Up to £90,000 per annum

Hays Office support are currently looking for a Head of Contact centre for a globally known business. This is an exciting role within a well-established organisation. You will need to be able to travel to Wiltshire for a minimum of 2 times a week.

Your new role

The perfect person for this role will be a forward thinker, who can lead, inspire and embrace change. You will be experienced in leading a large customer services department with ideally over 200+ staff. This organisation is one of the best at what they do and provide high end products. They are looking for someone with either product background or high-end retail.

You will be responsible for:

  • Own the contact centre budget and delivery
  • Ensure processes, forecasting and budgets are aligned across the business
  • Manage the EMEA customer service department
  • Work with internal stakeholders to provide feedback and implement lessons learnt
  • Lead the learning and develop and the wider customer service team

What you'll need to succeed:

  • Significant contact centre leadership experience
  • Can lead business changes in a contact centre
  • Strong communication skills to wider business and knowledge of how to implement change
  • Contact Centre budget management with third party provider
  • Proven experience of taking accountability of the success and improvement areas of a contact centre

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 43184688

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