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Head of Collections & Claims

Head of Collections & Claims

Posted 5 April by Collins Stirling & Associates Ltd
Easy Apply Ended

Head of Collections & Claims
Birmingham
Excellent Salary + bonus + pension + company car

This role is working for a global insurance organisation.
They are looking for an outstanding individual with a can-do attitude to thrive in a fast-paced environment.

We are actively looking for a Head of Collections & Claims to head up the Birmingham office, but to also oversee other offices around the UK. The successful candidate will have a thorough knowledge of performance management, team motivation and coaching. Ensuring that performance outputs are in line with the department's targets will be a key requirement, as will the ability to define and build dashboards enabling stable operational delivery.

Key Duties:

  • Ensuring the development and achievement of short, medium and long-term plans of the Collections teams are fully aligned with Operational/business strategy and are cost-effective
  • Responsible for continuous process improvement plans.
  • Identifying and optimising income opportunities
  • Develop and provide high quality credit risk related MI, insight and advice to key stakeholders to support informed decision making.
  • Responsible for early identification, escalation and mitigation of emerging credit risks.
  • Ensuring the alignment of employee levels in line with capacity plans across the team.
  • Ensuring appropriate control on budget is maintained including resourcing, overtime and localised reward to ensure that the right balance is struck between driving improved performance and managing costs
  • Creating and submitting a quarterly financial forecast for review by executive management.
  • Responsible for operational delivery against the approved forecast and for managing operational budgets effectively and accurately
  • Setting and reviewing organisational/productivity objectives
  • Coach, mentor, and develop staff

Person Specifics:

  • Extensive experience in leading, developing and coaching a highly effective Collections
  • Proven in leading a team of collection agents
  • Knowledge of the principles and application of credit risk assessment
  • Excellent written and presentational skills.
  • Highly developed interpersonal and influencing skills.
  • Decision orientated problem solver.
  • Demonstrable experience of the principles of strategic management and business planning in a Services or related servicing organisation
  • Experience in managing budgets and cost centres

Reference: 37693372

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