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Head of Client Services

Head of Client Services

Posted 16 March by Glu Recruit LTD Easy Apply Ended

Role: Head of Client Services

Salary: Up to £40k DOE

Location: Sheffield

Our client is an award-winning marketing agency.

The role:

  • Leading & managing the client services team to ensure a high and professional level of service is provided
  • Primary responsibility for some major accounts
  • Strategic planning of client marketing campaigns
  • Client budget planning and management
  • Input at strategic level to other clients handled by other members of the team
  • Liaising with clients at a senior level on a day to day basis
  • Promoting expansion of business with existing clients
  • Contributing to new business enquiries, specifically pitches
  • Working with members of the client services team and our external new business agency to generate and develop new accounts
  • Ensure that all client projects are delivered on time and to budget, even when primarily managed by other members of the team
  • Development of internal procedures and initiatives to improve the agency both creatively and strategically
  • Manage external suppliers (such as digital marketing and PR agencies) to ensure they deliver on time and to budget
  • The Head of Client Services will be part of the company’s senior management team (made up of the directors and department heads)
  • Direct line management responsibility for all members of the client services team
  • Contribute to continual business improvement by identifying efficiencies and improvements within our current processes & operations

The successful candidate:

  • Will ideally have previous agency experience (at Account Manager level or above) essential
  • Understanding of both B2B and B2C environments
  • Sound knowledge of both traditional and digital marketing
  • Proficient in Microsoft Office (essential), Microsoft Project (desirable)
  • Confident when presenting to senior client stakeholders
  • Ability to be flexible and work additional hours when required
  • Own car and full driving license essential

Glu Recruit are an equal opportunities employer.

Required skills

  • B2B
  • B2C
  • Agency Experience

Reference: 34705307

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