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Head of Client Services

Posted 26 January by Ground Control Ltd Ended

We are the fastest growing Grounds Maintenance Company in the UK. Our core purpose is to create and maintain external environments that are safe and enjoyable for all.

Through our absolute focus on customer service and outstanding delivery, we are the most respected company in our chosen field. We inspire each other to be the best that we can be. Ground Control is owned by its employees and as a result, we share the responsibilities of ownership as well as its rewards.

We have a fabulous opportunity for a Head of Client Services to join us, with ownership for delivering an exemplary customer experience for our clients.

Your mission with us will be to increase our year on year revenue in line with our business plan and strategic objectives, whilst protecting our operating margins. You will deliver this through instilling, within our Key Account Teams, an absolute focus on client relationships, outstanding service, quality, speed and accuracy; consistently delivering Client KPI’s; recommending and delivering extra works, cross selling our services and growing our portfolio of maintenance sites.

You will be responsible for driving exceptional client experiences and will focus on embedding and continually improving customer service, as part of the Company culture, within Client Services, at all levels, covering all Key Account Managers and all customers. As a result there will be zero contract losses due to quality issues, an improving trend in mystery auditor scores and an improving trend in customer satisfaction scores. You will support our sustainable growth through proactive support to Account Directors, cross selling our services, achieving 20% growth in the number of sites for existing client accounts and protecting our gross margins for extra works.

Our values are the key to or ongoing success and we are looking for passionate candidates with like-minded values of:

  • Delivering outstanding customer service
  • Innovation and embracing change
  • Valuing each other
  • Acting with integrity and honouring our commitments
  • Seeking value in everything we do
  • A desire to win

The role of a Head of Client Services is vital to our business success. If you are looking for an exciting new challenge and have a desire to join a successful and inspirational business, that shares your life values, we absolutely want to hear from you and are eager to receive your application.

Reference: 34037389

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