Head of Claims Operations

Posted 12 July by Massenhove Recruitment
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Head of Claims Operations

Job Market - Insurance

Head of Claims Operations - About the role

To provide leadership and strategic direction to a number of specialist operational teams. Responsible for all aspects of operational performance:

Service delivery

Expense management

Indemnity cost control

Quality and compliance with regulatory and internal policy and process guidelines

Head of Claims Operations - Key responsibilities

Provide leadership and strategic direction to a team of Operations Managers ensuring alignment with company objectives and delivery against set targets of service, efficiency and performance goals in line with associated policies, philosophy, processes and appropriate regulatory standards

Lead strategic improvement initiatives across operations and drive continuous improvement in all teams under responsibility

Ensure change control governance and documentation of new processes

Guide Operation Managers in continually enhancing the performance and productivity of teams, the quality of output and the service delivered to external customers

Set strategic employee development activity to ensure necessary skills and capabilities are present both now and for the future through identifying high potential employees and executing succession plans for key roles

Ensure all line managers under control are proactively identifying and addressing poor performance issues ensuring clear development plans are in place for all employees

Promote a culture of communication and employee engagement which is instilled into everyday activity and maintain high levels of employee engagement

Maintain an up-to-date knowledge of legislation, case law, social and market developments in order to protect and promote the Company’s competitive position and ensure all Operations Managers and team members have access to all necessary knowledge and material

Carry out other reasonable tasks as required by line management

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements

Head of Claims Operations - Key requirements

Extensive experience of working in managerial roles within the motor insurance industry with in-depth operational knowledge

Solid capabilities in departmental resource and budget planning / management with demonstrable experience of the use of data to manage and control team / department performance and drive improvement

Proven ability in performance management and performance improvement of individuals and managers

Excellent knowledge of the legal, regulatory and compliance provisions that apply to the UK motor market

Strong numeracy skills and ability to interpret financial results relating to Operations

Reference: 38449274

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