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Head of Central Operations Services - QSR Delivery £60k

Head of Central Operations Services - QSR Delivery £60k

Posted 18 December 2018 by CORECRUITMENT
Easy Apply Ended

Head of Central Operations Services – QSR Delivery - Bedfordshire - £50 - £60,000 plus bonus

The Role –

  • To provide a fully integrated and proactive Training & Development/ Brand Protection Services/ CX/ Communications Service to the franchised stores through the Regional Training Managers, Customer Experience team and Operations Specialists.
  • This would be delivered through both class room and field-based activities.
  • Provide the company Training, Development and Communications Strategy, both short and long term.
  • Take ownership centrally for the company information to the franchise community acting as the ambassador to ensure quality, timely communication which is engaging and informative.
  • You will identify business training, development, communication needs and how these can be met through training solutions or processes covering all aspects of store operations.
  • You will also provide support in the implementation of the development and testing programs.
  • Additional responsibilities include the management and correct execution of all company policies, procedures, programs and systems.

Who will you be?

  • Critical Thinking
  • Customer Focused
  • Developing Team Members
  • Initiative
  • Leading Team Members.
  • Managing Execution
  • Verbal Communication Skills
  • Flexibility

Essential –

  • CIPD, studying towards or equivalent training qualification
  • Minimum three years training experience covering people development programmes
  • Two years in multi-unit supervision preferred or two to five years progressive management experience
  • Proven track record in the design and delivery of training courses
  • Proven track record in development of consumer touch points (social/VOC), journey enhancement and listening tools
  • Successful in and being responsible for recruiting, interviewing, compensating and developing talent.
  • Knowledge of Trading Standards & Consumer Rights preferable
  • Comprehensive background in creating customer insight services that have driven business change
  •  A track record in change and project management which deliver tangible results

Head of Central Operations Services – QSR Delivery - Bedfordshire - £50 - £60,000 plus bonus

If this sounds like you and you want to have a confidential chat about opportunities, please do get in touch-  

We currently have over 700 live roles across the UK, Middle East, Europe, North America, South East Asia, Africa and Australia. To view other great opportunities please check out our website at www.corecruitment.com or call us on for a confidential chat about upcoming opportunities.

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Reference: 36867318

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