Head of Aftersales required in Waterbeach
Are you an experienced aftersales manager who is looking for a new opportunity? My client is a well-established main dealership in the Northampton area. My client is offering an extremely competitive salary of £40,000-£50,000 basic with an OTE figure of £60/70,000.
To develop and manage the performance of your Service team in delivering an exceptional customer service experience while implementing plans to optimise the full profit potential of the department.
Provide guidance, training and appraisals to each of the Service team to encourage a forward thinking attitude and a Nicer (Nice, Informative, Caring, Enthusiastic, Responsive) culture which will help them achieve their full potential.
- Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
- Analyse local market statistics to identify opportunities within the territory
- Establish staff levels required to deliver both CSI and budget objectives.
- Organise departmental forecasts and reports in a clear and timely manner
What we're looking for:
- Previous experience as an Aftersales Manager is essential
- A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
- Outstanding interpersonal, organisational and communication skills
- Innovative individual willing to explore new methods of driving performance
- Main dealer experience preferred but not essential
- Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential
- A full valid UK Driving Licence
- A minimum of A* - C grades in Math and English at GCSE or equivalent
- This role would suit an experienced Aftersales Manager interested in a new challenge
Previous Aftersales Manager experience required.
Technician, Vehicle Technician, Car Technician, Senior Technician, Master Technician, Mechanic, Car Mechanic, Vehicle Mechanic, MOT Tester
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