Guest Services Assistant
We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.
Join the UK’s number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs Villages and Head Office, working to create memorable experiences for families in beautiful forest locations.
Be the difference between guests experiencing a good break and a great break at Center Parcs.
The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village, and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.
ABOUT THE BENEFITS
- Annual profit share/management bonus
- Staff Reward Scheme
- Free use of leisure facilities
- Discounted Center Parcs breaks
- 20% discount in restaurant and retail outlets
ABOUT THE ROLE
We are looking for a Guest Services Assistant to join our busy team. The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills.
The guest services department is the main point of contact for guest enquiries. In this role, you will provide guests with advice, answering queries and resolving problems. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary. Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.
The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face.
HOURS OF WORK
You will be contracted to work 150 hours per 4 week period. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.
You will need to be flexible to work a variety of shifts between the hours of 8am and 10pm to include some weekends and public / bank holidays on a rota basis.
- Excellent guest care skills (Minimum 1 year experience in a guest care environment.
- IT skills
- Maths and English GCSE Grade C or above (or equivalent qualification)
- Previous similar experience working within reception environment and complaint handling
Closing date: 27 September 2018 at 12 Noon
Interviews will be held: Week commencing 1 October 2018
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
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