Guest Service Assistant

Posted 6 April by Office Angels Easy Apply

Guest Service Assistant

Prestigious Five Star Hotel

Permanent

Ascot

£17,398 per annum

Purpose and scope of role

To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.

Responsibilities

Sense of Arrival and Departure

  • Welcome guests in a professional, friendly manner to ensure guests immediately feel at home
  • Escort all guests when possible
  • Park cars and retrieve them according to Coworth Park Standards. Holding keys safely whilst ensuring the cars are safely parked at all times
  • Maintain cleanliness and order on the driveway
  • Have knowledge of the area including assisting guests with directions
  • Deliver and collect luggage promptly and according to Coworth Park standards
  • Load and unload luggage into guests cars or taxis
  • Handle all personal items with care so that no damage occurs
  • Maintain accurate records of the movement of luggage in and out of the hotel
  • Exceeding our guests' expectations by providing discreet and personalised service.

Buggy Transfers

  • Drive buggies in a safe manner around the estate
  • Meet all transfers in a timely fashion to deliver a seamless experience.

E-Butlers

  • Offer technical support to guests in the form of providing assistance with laptops, printers, adapters

Transportation

  • Drive and park guests cars in a safe order
  • Provide a shuttle service or offer alternative transport within a 5 mile radius

Team Development

  • Develop a close working relationship with all department colleagues and managers to ensure guest expectations are met

Health & Safety

  • Comply with all statutory and company health and safety, fire, bomb and security regulations
  • Ensure job required certificates are kept up to date

Flexibility

  • Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
  • You may on occasion be required to adjust your hours of work to cover the business needs

Candidate Requirements

  • Valid British drivers license
  • Five star Hotel experience
  • Customer orientated
  • Team player
  • Motivated and well presented


Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 34848411

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job