Guest Service Assistant

Posted 19 March by First Choice Staff

Purpose and scope of role;

To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.

Responsibilities;

Sense of Arrival and Departure

Welcome guests in a professional, friendly manner to ensure guests immediately feel at home.

Escort all guests when possible.

Park cars and retrieve them according to their Standards. Holding keys safely whilst ensuring the cars are safely parked at all times.

Maintain cleanliness and order on the driveway.

Have knowledge of the area including assisting guests with directions.

Deliver and collect luggage promptly and according to the hotel standards.

Load and unload luggage into guests cars or taxis.

Handle all personal items with care so that no damage occurs.

Maintain accurate records of the movement of luggage in and out of the hotel.

Exceeding our guests' expectations by providing discreet and personalised service.

Buggy Transfers

Drive buggies in a safe manner around the estate.

Meet all transfers in a timely fashion to deliver a seamless experience.

E-Bulters

ffer technical support to guests in the form of providing assistance with laptops, printers, adapters

Transportation

Drive and park guests cars in a safe order.

Provide a shuttle service or offer alternative transport within a 5 mile radius.

Team Development

Develop a close working relationship with all department colleagues and managers to ensure guest expectations are met.

Health & Safety

Comply with all statutory and company health and safety, fire, bomb and security regulations

Ensure job required certificates are kept up to date

Flexibility

Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required

You may on occasion be required to adjust your hours of work to cover the business needs

Essentials;

  • Vaild driving licence
  • Five star experience
  • Flexiable working attidude
  • Good customer serivce/ Written & Spoken
  • Well presented & Motivated

Application questions

Do you have a vaild British Driving licence?
Experience in Guest Servicing within hotels?
Worked in Hotels before?

Reference: 34711760

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