My client is an award winning, market leading provider of luxury holiday accommodation. Due to their ongoing success they have acquired an enviable location in Hastings and they have an exciting opportunity for a talented Guest Relations Executive / Receptionist to join their team.
Supervising the Guest Relations, housekeeping and Warden teams to include:
- Check ins and Departures
- Organising cleaners
- Reporting any complaints to Head Office
- Assisting guests with any queries
- Liaising with customer service department
- Ensuring guest expectations are met / exceeded during their stay.
- Communication between various departments
- Dealing with client requests
- Good communication skills
- Time management experience
- Confident manner
- Ability to handle a number of tasks and prioritise
- Excellent customer service skills.
This is a great opportunity to join a highly regarded organisation who offer a positive and supportive working environment and future progression.
This is an urgent vacancy due to current visitor levels so please apply immediately.