Guest Relations - Luxury Travel Company

Posted 5 April by Jewels Travel Recruitment Easy Apply

Guest Relations - Luxury Travel Company

German speaking Guest Relations/ Customer Service Agent for a Luxury Travel Company

Salary £26k - £31k depending on experience

Monday - Friday


Seeking a German speaking candidate, Guest Relations / Customer Service experience within the travel industry is essential.

As a German Customer Service Agent you will maintain a high profile and positive presence with internal staff and external customers in order to successfully manage guest and travel agent complaint resolution and the overall team effort of Guest Relations.

Key Responsibilities:

  • Responsible for written correspondence and oral communication to all guest-related issues and concerns
  • Maintain database regarding nature of issues and concerns
  • Maintain database of all credits and refunds
  • Work with company attorneys and serve as company’s additional official representative at legal mediations and court trials involving guest claims when necessary
  • Handle guest insurance claims and guest medical debarks
  • Implement new processes as needed to enhance and streamline department functionality
  • Analyze and enhance current automated processes for greater ease of use and for refined and accurate reporting
  • Other related duties as requested

Job Requirements and/or Qualifications expected

  • Education: University degree
  • Fluent in German and English- written and spoken
  • 4-6 years’ business management or consumer affairs experience
  • Travel industry related experience preferred

How to Apply

Please note only suitable candidate will be contacted for this position. If your skills are not what the client is seeking for this position your CV will be added to our database where you will be considered for other roles as they become available that match your skills and experience.

Once you are added to our database you will receive emails of our "New Vacancies" covering all our new and available jobs as they become available

Please note our Jewels Recruitments system for job alerts run on keywords that might be in your CV or your post code location is relevant to the new job advertised.. So not always is the job sent to you an exact match of what you are seeking.

You will also receive weekly/monthly email newsletters from Jewels Recruitment, listing ALL available jobs in various locations and salary bands.

Please advise us if you do not want to receive these new job alerts.

Required skills

  • Customer Complaints
  • Customer Service
  • German
  • Guest Relations
  • Guest Servise

Reference: 34836744

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