Guest Relations Assistant Nights

Posted 24 January by Portland Brown Featured

Do you live and breathe exceptional customer service?

At Portland Brown, we look after people. Other companies claim to care; we can prove it.

We don’t just provide serviced apartments, we provide a home-from-home for our guests. Going the extra mile comes as second nature – our ethos applies as much to our employees as it does to our guests. It’s our reliability and commitment that sets us apart from others and we’re looking for people with this level of care and dedication to join our teams

Are you night owl with a passion for your own company? A dedicated problem solver? Are you able to step up to the challenge of a job that gives you true autonomy and the chance to make you own decisions?  Are you looking for variety: a job where no two nights are the same? A job where you can finish your shift with a real sense of achievement?

Then you could be just who we’re looking for to help care for our guests.

What you’ll be doing:

You’ll be responsible for delivering the exceptional 24/7 service that makes Portland Brown such a highly respected corporate accommodation provider.

You will have sole charge of the night shift (8.30pm – 8.30am)

  • Communicating with our high profile corporate guests
  • Troubleshooting emergencies
  • Organising guest requests 
  • Guest Arrivals
  • Making deliveries to apartments

What we need from you:

  • Supremely customer-focused with excellent communication and interpersonal skills
  • Highly organised with strong time management, able to prioritise your own workload
  • Able to be proactive and take initiative to find solutions to problems
  • Physically fit and happy to do occasional physical work
  • IT Literate: Internet Explorer & MS Office (additional training for our systems is provided)
  • Accuracy and attention to detail
  • Highly adaptable

What we can offer you:

  • Competitive salary
  • A supportive work environment
  • A structured training and development plan
  • A great work / life balance shift pattern (3 days on 2 days off)
  • Weekend uplift payments
  • Company Health Care Scheme

Apply today to start your career with Portland Brown.

Application questions

Do you want to work nights?
Do you have experience of delivering great Customer Service?
Are you willing to go the extra mile?

Reference: 34309516

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