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Guest Relations Advisor Fixed Term Contract- Guest Relations, Burton Upon Trent

Posted 16 January by Greene King Ended

We currently have a Guest Relations Advisor role on a Fixed Term Contract for 8 months with potential to go permanent  

This is an ideal role for a customer service focused individual who is determined to deliver a first class Guest Relations, efficiently handling and resolving enquiries and complaints via a variety of platforms including social media forums.

Key responsibilities include:

  • To deliver exceptional customer service and make genuine connections with both external Guests and internal stakeholders across all feedback channels including voice and social media as well as face to face. 
  • Understand the Guest requirements and identify the best resolution in line with Business process and procedures.
  • To positively communicate Greene King business processes to our Guests, both internal and external.
  • Meet departmental objectives/targets in line with Service Level Agreements
  • Utilise the information available to achieve timely resolutions and assist with the sharing of knowledge within the team.
  • Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas/skills gaps.

About you:

  • Have the ability to listen and respond to Guests providing a quality driven service
  • Experience of working within a fast paced and changeable environment
  • Ability to communicate clearly and concisely on the telephone and in writing, a natural conversationalist with strong diplomacy skills
  • Crisis identification and handling capability
  • Problem solving skills
  • Ability to focus and work to agreed objectives while constantly striving to exceed targets
  • Able to work in a team by demonstrating flexibility, a fun attitude and sense of humour
  • Experience and understanding from a professional capacity of using Social Networks and review sites – particularly Facebook, Twitter and Trip Advisor
  • Ability to interpret and understand the likely impact of an online conversation and comment thread
  • Experience using Social Media Monitoring and Management tools is an advantage
  • Familiarity of Data Protection considerations for Greene King and its Guests
  • Competent user of IT systems including excel, word and e-mail systems
  • English and Maths G.C.S.E

We will be considering applications as they apply, so please do not delay in submitting your application 


Location: Burton Upon Trent, UK

Reference Code 1138620

Reference: 34246614

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