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Guest Arrivals Coordinator

Posted 5 January by Abbatt Property Services Ended

Are you a vibrant and enthusiastic individual that thrives in a dynamic environment?

Are you looking for a non-office based role?

Do you enjoy providing customers with the best possible service and work well in a team?

Are you interested in working in the heart of London with a rewarding company and like the sound of a being out and about meeting guests?

We have the job for you!

ABOUT THE COMPANY: Our client, a leading property management company that specialise in luxury serviced apartment's which are fully furnished apartments available for both long and short-term stays. They offer the services of a hotel but the privacy and convenience of staying in your own home. We currently have a vacancy for an Arrivals Coordinator (Meet and Greet) to join their busy and thriving Guest Relations team in Central London.

ABOUT THE TEAM: The Guest Relations team are responsible for the well-being of the guests ensuring they receive a 5* service whilst staying in the company serviced apartments.

The team are responsible for meeting the guests personally at their apartments and ensuring an amazing first impression. The Guest Relations team deal with incoming complaints and queries from guests via email and phone, as well as ensuring check-ins are completed, apartments checks carried out and welcome packs delivered.

ABOUT THE ROLE: The role is a mobile position travelling to apartments in Central London to meet guests - greeting them with a warm welcome and showing them around their facilities. A majority of the role will also include assisting day to day issues and handling any guest complaints or requests.

You will:

  • Meet guests outside their apartment
  • Show them the amenities and ensure the guest receives an excellent welcome
  • Conduct apartment checks to ensure high standards
  • Deliver stock
  • Deliver welcome packs
  • Assist day to day issues and guest requests
  • Be happy to be hands-on

ABOUT YOU: You will be looking for a role that gets you out and about, and someone who likes the idea of a busy role. You will be well presented, bubbly and with good spoken English - this is a front of house role so first impressions count! You must also be happy to deal with guest requests and be comfortable to be hands-on (e.g. changing a light bulb or helping guests with the washing machine, changing a mattress).

The only experience required is that you are experienced in dealing with people and love the idea of delivering first class customer service.

You will be physically fit and enjoy an active role, and will have good initiative and attention to detail

In this role PERSONALITY is key! We want to see positive, outgoing individuals with a genuine love of working with people! 50% of your interview is based on how you come across!

This is a great opportunity to join a rapidly expanding, forward thinking organisation who are committed to training and personal development. Working within a team of experienced professionals there is a great opportunity for career progression.

Working Hours: 3 days on 2 days off shifts - 9am-9pm and 10am-10pm (42 hours a week)

Location: London Liverpool Street area

Salary: £19,500 + £1000 bonus + 70% of travel card paid

Apply today!

*Due to the large number of applications received we are unable to respond to every applicant. We apologise in advance. *

Required skills

  • customer service

Reference: 34145587

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