Group Risk Administrator
Location : Winnersh
Salary £23-£30,000 + benefits
My client who are based in Winnersh are looking for a Group Risk Administrator to join their team. We are looking for candidates who have got strong experience within Administration and will be responsible for providing daily support to a client portfolio. You will be the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Process new business requests for Sales Executives.
Produce new business quotes using Insurer Online Platforms.
Requesting new business quotes from our whole of market panel - collating all scheme information, preparing documentation for review, issuing to market, checking quotes for accuracy & logging all terms received.
Ensure the smooth running of assigned portfolio on a day to day basis
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate
Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
Resolve any identified discrepancies in provider documentation before sending to clients
Proactively initiate & manage the gathering of relevant data for each clients scheme renewal and ensure accuracy at all times & assist with the analysis of data as required
Attend internal & external provider and product training as required
Ensure that client records are accurate, up to date and in the correct format
Technical Skills Required
Maintain excellent levels of product and market information
Quick & accurate keyboard skills
Knowledge of Customer Service principles and practices
Knowledge of Terms and Conditions, FCA regulations including Money Laundering and Data Protection and Treating Customers Fairly
Excellent communication skills including telephone manner
High standard of literacy & numeracy
Ability to work as a team and individually using common sense at all times
High level of accuracy & attention to detail
- Financial Services
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