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Group Account Director

Posted 4 January by The Delta Group Featured Ended
ROLE OVERVIEW

The management and strategic development of a portfolio of clients, leading and supporting an account team to maximise Delta revenue and profitability.

Primary Objectives;

  • Ownership and delivery of agreed financial targets
  • Leadership, motivation and development of the Account Team
  • Development of key client relationships, including senior personnel
  • Development and execution of client account plans
  • Client retention and development, including the selling of all Delta Group services
  • Identification and sharing of best practice amongst the sales and account management team
  • Building and developing excellent relationships with other departments
  • Timely, insightful and accurate reporting
  • Delivery of great client service
Key responsibilities
  • Maintain a close overview of all activities being managed by the account team, with a particular focus on the quality of internal briefing and the successful delivery of key campaigns.
  • Timely and accurate forecasting of revenues in all clients.
  • Ensure that key client information is kept up to date and accurate at all times on our CRM system (ACT).
  • Management of the personal development of all team members, through appraisals, one-to-one meetings, mentoring and coaching.
  • Be the primary point of escalation for client issues.
Knowledge, Skills and Experience
  • Inspirational team leader with ability to motivate and get the best out of others
  • Excellent interpersonal skills, able to develop positive relationships internally and externally
  • Excellent organizational skills with the ability to plan and prioritise work to meet client and business needs
  • Commercially astute, understands how to drive revenue and profit
  • Sound technical understanding of all Delta core services
  • A 'can do’ attitude always focused on getting the job done to the highest standards possible
  • An excellent communicator
  • Ability to work at pace whilst maintaining great attention to detail
  • Good IT literacy, including good knowledge of MS Word, PowerPoint and Excel

Required skills

  • Management
  • Account Directors

Reference: 34134483

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