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Graduate Support Consultant

Posted 7 February by Aspire Personnel Ltd Featured Ended


My client is a privately owned company and is run by an entrepreneurial management team who genuinely want to make a difference in the world. They build and maintain all of our their own technology, which centres on the values of Human Touch Technology - and this presents itself in both the product they build but also how they do business.

As a member of the Support Team, you will have a variety of responsibilities that contribute to the successful delivery of our customer contracts. In the role of Support Consultant, you will ensure all users get the best possible experience from using the company technology, by providing first-class customer service, training users to buy services as efficiently as possible and ensuring the technology works effectively, so that all users can realise maximum value from our products.


  • • Provide reactive telephone and live chat support to users of the company technology, in line with pre-defined SLAs
  • • Improve overall customer satisfaction via interactions with users face to face and through the support channels
  • • Pro-actively engage with users through phone calls, emails as well as face to face
  • • Regular surveys and gathering of feedback from users to determine where improvements to the technology and customer experience can be made, which will benefit users and in turn increase their advocacy of the technology
    • • Proactively monitor each client’s Measures of Success to identify potential issues before they occur and impact on the client’s objectives
  • • Analyse data to identify performance trends, creating management reports that can be utilised to design and implement improvement initiatives
  • • Regular site visits, delivering presentations and briefings where required
  • • Occasional travel (expenses paid) and/or flexible working hours depending on how the business grows over the coming months

Essential Skills:

  • • Degree educated, second class honours or above
  • • Excellent communication skills
  • • Customer driven with the ability to build long term relationships
  • • Good presentation skills
  • • Good level of analytical skills


  • • Experience in a customer service / client facing environment

The Person:

  • • A willingness to take initiative and responsibility
  • • A strong focus on customer service / experience
  • • Tenacious and adaptable
  • • Ability to plan and manage change
  • • Strong ability to multi task and prioritise
  • • Target driven with an ability to work well under pressure and meet tight deadlines
  • • Strong problem solving and organisation skills
  • • Proactive attitude to work

Benefits: 25 days annual leave, Personal Training budget of £1,000 per annum, Perkbox access

Reference: 34171241

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