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Graduate Support Consultant

Posted 2 February by Marketing, Digital & Creative Recruitment Easy Apply Ended

Role: Graduate Support Consultant

Location: Milton Keynes

Salary: Negotiable

Our client believes in changing the way the world buys services and does so with the power of cutting edge technology. This allows the public sector and individuals buy the right service, at the right price, at any time.

The main responsibilities of the Graduate Support Consultant role contribute to the successful delivery of their customer contract.

Are you a graduate with a passion for great customer service and building excellent business relationships? If so, this role may be for you.


Responsibilities:

  • Provide reactive telephone and live chat support to users of the technology our client provides
  • Improve overall customer satisfaction via interactions with users face to face and through the support channels
  • Pro-actively engage with users through phone calls, emails as well as face to face
  • Regular surveys and gathering of feedback from users to determine where improvements to the technology and customer experience can be made, which will benefit users and in turn increase their advocacy of the technology
  • Proactively monitor each client’s Measures of Success to identify potential issues before they occur and impact on the client’s objectives
  • Analyse data to identify performance trends, creating management reports that can be utilised to design and implement improvement initiatives
  • Regular site visits, delivering presentations and briefings where required
  • Occasional travel (expenses paid) and/or flexible working hours depending on how the business grows over the coming months

Essential skills and experience:

  • Degree educated, second class honours or above
  • Excellent communication skills
  • Customer driven with the ability to build long term relationships
  • Good presentation skills
  • Good level of analytical skills

Key Words: Graduate Support Consultant, Customer Service, Project Management, presentations, relationship management

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions

Our sector experience includes working with a range of business-to-consumer (B2C) and business-to-business (B2B) companies within the Communications, Technology, Media, Leisure, Consumer Goods, Retailing, Food & Drink and Health & Beauty sectors for both Client and Agency side throughout the UK

Required skills

  • Customer Service
  • Data Analysis
  • Presentation Skills
  • Relationship Management
  • Graduate Level

Reference: 34137156

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