Graduate Support Analyst - Cloud Software Provider

Posted 5 days ago by Zorba Consulting Limited

Graduate Support Analyst - required to join European Cloud Software Provider.

Currently WFH due to the COVID-19 restrictions but you will be required to work from the office 2/3 days a week once restrictions lifted, you will not have to commute to Central London every day.

The opportunity

  • Graduate Support Analyst / Application Support Consultant is an ideal place to begin a career.
  • You will be focused on supporting clients throughout the UK, initially through queries on the software product via telephone, video & email.
  • As your experience grows your role will become increasingly consultative and advisory, with the opportunity to plan and lead client implementation projects.
  • You will be working in a small multilingual team offering a great customer service to customers.

The environment

  • This is a relaxed, friendly, supportive, and enjoyable working environment with a casual dress code.
  • Great social area including table football, ping pong, air hockey.
  • Offering 25 days holiday, Pension, Bupa & Flexible working hours.
  • Currently WFH due to the COVID-19 restrictions but you will be required to work from the office initially 2/3 days a week once restrictions lifted. Therefore you will NOT have to commute to Central London every day.

The requirements

  • Minimum 2:1 in your first degree or equivalent (ideally Business, HR, Languages, Social Sciences)
  • Good A' Levels Grades
  • Ability to nurture & build strong working relationships with clients; Conscientious & attentive, with an eye for detail with identifying resolutions to problems.
  • Ability to learn and apply new concepts efficiently
  • You have a buzz solving problems and are a fantastic team player

Desirable Skills

  • Previous experience in a customer focused role (working whilst at University is ideal)
  • Interest in the HR or Payroll sector
  • Fluent in a second European language preferably Italian

If this sounds like you, then email your CV for further information on this excellent opportunity.

Required skills

  • Customer Service
  • Customer Support
  • HR
  • Software
  • Graduate Entry

Application questions

Do you have a minimum 2:1 in your first degree or equivalent?
Do you have A'Level Grades?

Reference: 42427999

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