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Graduate Operations Associate - Disruptive Tech Start-Up

Posted 7 September by Wiser Graduates Ended

The Company

We are a cutting-edge app situated in the heart of artsy Shoreditch. Since our inception in 2015 we have disrupted the supply chain industryand won numerous awards - our ethos is not to quickly expand but to employ people that share our vision and believe in our product. We need future leaders.

Our service is currently available in London and due to our success, we are looking to expand the platform's reach globally over the coming years. Our vision is to grow our firm from the bottom up - we hire talented graduates and place a huge emphasis on training and development within a start-up environment.

The Opportunity

To fuel our growth, we are looking to hire an Operations Associate. We're looking for intelligent graduates to help us manage our ever increasing client base and to help consolidate our reputation of providing an efficient delivery solution to high-end retailers. You will be responsible for responding to incoming enquiries,

As well as personal progression, we offer real on the job learning in a dynamic start-up with genuine opportunities to be implemented in the infrastructure of an innovative idea!

We are looking for resourceful, bright and confident candidates with the following:

  • Degree at grade 2:1 or above from a top 30 university - we work in a complex area of logistics and so hiring candidates with the intellectual ability to deal with our market is essential
  • Excellent written and verbal communication skills - our clients are high-end, high-profile businesses who expect the best
  • The ability to tailor your style to suit a particular opportunity - in other words, being adaptable and socially intelligent is a must
  • Excellent customer service experience is desired but not essential

The Role

The primary role of the Operations Associate is to directly work with retail partners (customer support) and couriers (coordination and supply balancing) on a day-to-day basis providing support, fulfilling requests live, and ensuring the highest quality experience for our retail partners and their customers.

Your role will include:

  • Freelance courier supply management

  • Contributing to operations-specific areas of operational strategy and planning

  • Balancing freelance courier availabilities to match demand whilst maintaining efficiency

  • Supporting and providing input from the operations standpoint on commercial projects /

    trials

  • Optimizing operations through innovation and process development

  • Engaging with freelance couriers to understand issues and improve performance and

    satisfaction

    Requirements

  • Exceptional communication skills

  • Must love providing excellent customer service and going the extra mile

  • Exceptional organizational skills and attention to detail

  • Driven and confident personality, who can keep a cool head in a crisis

  • Entrepreneurial mindset and a willingness to get your hands dirty

  • Experience with Microsoft Office, especially Excel, and a keen eye for data

  • Degree or equivalent academic qualifications

    Benefits

  • Competitive salary (negotiable based on experience)

  • Become one of the early employees of a fast-growing, exciting startup disrupting the

    logistics landscape

.

Required skills

  • Customer Service
  • Logistics
  • Operations
  • Strategy
  • Supply Chain
  • Technology
  • Start Up

Reference: 33252334

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