Graduate Information Advisor

Posted 6 February by Juice Recruitment Ltd

We are excited to be recruiting for a fantastic client, based in Cheltenham, in their search for an Graduate Information Advisor to join their team.

This is a brilliant opportunity to join a friendly, dynamic office within a fast-paced environment. You will be tasked with providing key administrative support, as well as answering inbound queries in writing and over the phone.

Responsibilities include:

  • Take and manage a high volume of incoming telephone calls
  • Respond within service level agreements to written enquiries from people and organisations worldwide
  • Deal with incoming / outgoing post
  • Log enquiries in a records database
  • Ensure payments from customers are logged and sent for processing
  • Process and respond to enquiries within expected timeframes
  • Provide general administrative support
  • Occasional opportunities to represent the company at external events

Requirements for the role:

  • A degree from a UK University
  • A minimum of 1 year's experience of working in call centre or similar customer service environment dealing with inbound calls
  • Proven administration experience
  • Excellent team working and customer service skills
  • Flexible and adaptable with a positive attitude
  • Professional, courteous
  • Ability to thrive and remain calm, polite and patient under pressure

If this roles sounds ideal for you, please contact Claire at Juice for more information!

Reference: 33975762

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