Graduate Far East Luxury Tailor Made Travel Consultant
Graduate Far East Luxury Tailor Made Travel Consultant - Gloucestershire - upto £22k + comm
We are currently looking for a Graduate Far East Luxury Tailor Made Travel Consultant to join this highly acrredited and market leading company.
Responsibilities
- Being responsible for all aspects of selling and booking a holiday, including written and verbal quotations through to contacting guests on their return to receive feedback
- Achieve individual and team sales targets and meet Key Performance Indicators
- Support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
- To learn and become conversant with all computer software applications
- Develop excellent product knowledge for immediate sales area but also within all areas of the portfolio
- Work closely with all departments and Sales teams
Duties
- The duties that derive from these responsibilities include but are not exclusive to:
- Taking responsibility for the guest journey from first contact to post travel and repeat travel
- Demonstrate excellent attention to detail and accuracy in all communication with guests
- Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
- Using sales skills to convert into bookings
- Responding by e-mail to all internet based enquiries in an efficient and timely manner
- Making up guest files, handling and taking options, chasing booking forms and guest details where necessary
- Recording essential data and information using IT software
- Acting on any feedback or complaint swiftly, to ensure a great guest experience
- Booking of guests flights and managing bookings through Amadeus
- Working Saturdays according to the rota, and being contactable out of hours when needed
- Attend all internal and external training courses
- Conduct educational and research trips abroad, and present back to teams and update website
- Assist Sales Support with administrative duties, when necessary
- Attending trade shows, and promotional events in the UK and abroad
- Training colleagues with knowledge gained from areas visited
- Creating content for the website, and contributing to email content and Press Releases
- Accounting for costs and margins on each booking
- Contributing to the team over and above sales contribution
- Such other duties as management may reasonably require from time to time.
Reference: 34672039
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