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Graduate Customer Service

Posted 2 February by Office Angels Easy Apply Ended

**Excellent opportunity for a graduate* candidate looking to work within a successful company that offers extensive training and progression! My exclusive client is looking for a bright and hardworking candidate with experience in customer service to join their dynamic team!**

JOB ROLE: Graduate* Customer Service/ Helpdesk Operative

JOB TYPE: Permanent/Full Time

COMPANY: Successful IT Services Company

HOURS: 9:00am to 5:30pm (1 hour lunch)

SALARY: £20,000

LOCATION: Near to Angel

CULTURE: Working in modern and stylish offices, within a friendly and welcoming environment


  • Communicating with clients via phone and email
  • Troubleshooting software and hardware issues with products and resolving over the phone
  • Logging engineer calls and following through to resolution
  • Identifying and troubleshooting reporting problems with the reporting software
  • Setting up customers and assets in helpdesk tool
  • Raising queries with suppliers
  • Generating monthly billing information from the ticketing system
  • Data entry on in-house system
  • General ad hoc duties
  • Training programme is provided for the successful candidate


  • Strong attention to detail
  • Bright and confident candidate
  • Excellent communication and interpersonal skills
  • Ability to deal with customers in high-pressure situations
  • Candidates must have excellent analytical skills
  • Excellent organisational skills be well
  • Good knowledge of Microsoft Word, Excel and Outlook

*Or to an equivalent level

NB: If this company and position appeals to you then please apply your CV on-line and please send your CV to

Advertised by Office Angels, Liverpool Street branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 34380021

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