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Graduate 1st Line Service Support Executive

Posted 26 February by Mai Day Recruitment Services Ltd Easy Apply Ended
Graduate 1st Line Service Support Executive
Location: Reading, Berkshire
Ref: MT260218
Salary: £19,000 to £21,000 + Generous Co Benefits + Full Training & Career role

Our Client is a leading global Software provider to industry, they are very much an organisation who are both progressive and training orientated. Currently they are recruiting a Graduate with strong Customer Service skills to train into 1st line service support to corporate clients, along with superb training you will be joining a great team environment and working for an organisation that rewards hard work and commitment .

My client has offices based across the globe, and are the masterminds behind with one of the most comprehensive, integrated insurance claims solutions available. This opportunity would be ideal for someone looking to kick-start their career or for someone looking for the right role where they can develop and progress. To succeed within this role, you must have at least 6 months proven experience within a customer-facing role.

Purpose of the role
The Graduate 1st Line Service Support Executive will be responsible for providing all customers, including internal and external visitors, with a first-class service via a professional and efficient Service Desk. Your main responsibility will be to answer and resolve all incoming calls as efficiently as possible, utilising the internal systems available.

Personal Characteristics

- High learning agility
- Good communications skills at all levels, both written and verbally, face to face and over the phone.
- Flexible with regards to work requirements
- Must be inquisitive, with excellent problem solving skills
- Able to work unsupervised

Professional Qualifications

- Preferably educated to degree level, with at least a C in English and Maths GCSE.
- Working knowledge of current Microsoft operating systems, in particular Windows XP and Windows 7

Graduate 1st Line Service Support Executive Responsibilities

- Provide 1st level telephone and email support to all customers, as part of a team of 5 specialists
- Accurately record all call information on the Service Desk system from the customers, and all information relating to the resolution, or attempted resolution.
- Ensure the customer is kept fully informed of the status of calls, and contacted after closure.
- Apply first time fixes to incoming queries where possible, using all information resources available.
- Close liaison with Senior Service Desk Analysts and 2nd Level in order to escalate customer queries and to keep abreast of ongoing software and data developments.
- Take full ownership of all calls recorded and monitor progress
- Ensure calls are assigned appropriately.
- Escalate calls in a timely and appropriate manner

To apply for the role and have your CV sent to the client, you must contact us urgently as the client wants to interview ASAP! We would love to just talk through the role with you and provide you with more information.

Email: Megan@maidayrecruit .co.uk

Reference: 34560638

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