Global Services Executive (Media Coordination)

Posted 21 November by Kantar Group Limited

Global Services Executive

Location: Grays Inn Road, London

Salary: Competitive

Type: Full-time, Permanent

JOB PURPOSE

The Global Services team is responsible for delivering, servicing and ensuring profitability of all international Media Intelligence projects - including Press Cuttings, Web Monitoring and Language & Editorial services.

The Global Services Executive is responsible for a wide range of tasks within the team including managing relationships with suppliers, agencies and outsource partners; supporting Client Services with queries and changes; working with in-house tools to manage the technical set-up of monitoring projects and supporting the Head of Global Services with invoicing and commercial reporting.

The Global Services Executive will be able to prioritise effectively across a wide range of tasks, and communicate externally with suppliers and clients, and internally with departments across the business.

KEY RESPONSIBILITIES:

  • Responding to client-communicated changes to brief and set up, ensuring that all requests are accurately logged, communicated and followed up
  • Liaising with outsource partners to ensure all requirements are met, instructions are followed, and deadlines adhered to
  • Writing and maintaining clear briefs for international content providers
  • Understanding the potential commercial implications of any changes and escalating accordingly
  • Investigating service delivery issues to identify the cause and find a resolution.
  • Using Kantar’s in-house Content Management Tools to build feeds and map media sources.
  • Supporting Sales and Client Care teams to review clients’ requirements and assess feasibility - including cross-referencing media lists and pricing information
  • Reconciling supplier invoices against services received and raising Purchase Orders
  • Running delivery and spend reports to help review profitability of Global accounts

WHAT WE’RE LOOKING FOR…

  • A team approach, communicating effectively with colleagues to achieve best working practices
  • Ability to plan, prioritise and deliver to tight deadlines
  • Excellent communication skills, both oral and written
  • Organisational, administrative and IT skills
  • Analytical and problem-solving skills
  • Awareness of media monitoring and related industries would be advantageous

Reference: 39356170

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