German Support Agent

Posted 9 April by Recruit Gibraltar Easy Apply

RecruitGibraltar are currently helping our client one of the best known and highly regarded companies within the online gaming industry to find a German speaking Customer Service Executive. You will provide excellent customer service through Chat, e-mail and telephone to the highest levels of customer service.

What is the plan for the German Support Agent role?

Answer phone chats and emails to customers accurately and exceeding their expectations within the target timescales.
Provide excellent customer service across all products in an expedient manner
Identify, research, and resolve customer issues using the various websites available.
Be self-motivated use own initiative to be able to utilize internet and other freely available resources to improve knowledge and help customers.
Work as part of a team to improve the overall performance of the contact centre
Provide all CSR duties in German
Perform outbound calls to generate and increase revenue
Evaluate and test relevant language websites making sure they are competitive in the marketplace

What do you know that makes you a great German Support Agent?

Previous experience in customer service ideally in an office environment
Fluent German speaking and writing
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills
Duties require professional verbal and written communication skills in both native language and English
Computer literate with the ability to learn customer service software applications.

Salary circa £20k - £22k per year plus healthcare package etc

Required skills

  • Customer Service
  • German
  • Online Gaming

Reference: 34859819

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job