The following job is no longer available:
German speaking Video Gaming Technical Support Advisor

German speaking Video Gaming Technical Support Advisor

Posted 17 December 2019 by The Language Business
Easy Apply Featured Ended

German speaking Video Gaming Technical Support Advisor. Excellent opportunity to join a leading and well established international technology and gaming brand to support German speaking customers with technical issues relating to all video gaming hardware.

SALARY
£24,000 - £26,000 + bonus (approx. 10% of salary / £2,300) and excellent benefits

LOCATION
South West London / Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)


LANGUAGES

Fluent English AND German

COMPANY
Our global client is a world leading brand and a producer of leading entertainment, video gaming and technology products

THE JOB
In order to give full technical / engineering support to their German speaking customers and users of their video gaming hardware, they wish to recruit a German speaking Video Gaming Technical Support Advisor. Your job will include the following responsibilities:

  • Respond to technical issues and product questions in English and German ( telephone conversation, email, Social media app, Chat or a web request)
  • Independently identify, troubleshoot and resolve customer issues
  • Use the CRM system to document and categorize cases accurately by gathering appropriate information
  • Maintain and update your knowledge on all products and competitor’s hardware/software products
  • Back up colleagues and the Customer Services team especially on language cover as and when required.
  • Take responsibility for specific projects.

CANDIDATE EXPERIENCE / SKILLS

  • Fluent English AND German is essential. An additional European language would be a distinct advantage. (Italian/ French/ Spanish).
  • Previous experience in providing technical support
  • A keen interest in computer gaming and gaming hardware (headsets, mice, keyboards etc.)
  • Knowledgeable in the use of iPads/ tablets, mobile phones and gaming consoles.
  • Knowledge of PC Architecture and Microsoft OS
  • Excellent communication and organizational skills with strong focus on Customer satisfaction.
  • Excellent time management, ability to prioritise your own workload and multi-task.
  • A love for the video gaming world and social media discussions about products and technology.

SALARY
£24,000 - £26,000 pa + bonus (10%, approx. £2,500) + excellent benefits including:

24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
Pension after two months - 6% contribution from the company
75% REIMBURSEMENT OF TRAVEL (up to £100 per month)
Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
Permanent health insurance
Gym membership (up to 50% paid for by the company)
Life Assurance
Free tea/coffee and subsidised vending
Cultural and subsidised lunch AND MORE!!!

To be considered for this excellent opportunity please send your CV to us straight away!

Contact: Lisa Grimes

Required skills

  • German
  • Technical Support
  • Video Games

Reference: 39577691

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job